STORE POLICY

At Li's Reptile House, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for, please contact us.

SHIPPING & DELIVERY

Shipping is done through FedEx overnight.
Shipping will take place when the weather permits.
Shipping is only available within the United States.
Live arrival guarantee excluding carrier delays (See below for details)
Payment plans are available with a non-refundable 20% deposit to hold the animals and 60 days to complete the payment （Please email for payment plan）
Animals will be shipped once full payment has been completed.
NO live animal sales to anyone under the age of 18!

Live Arrival Guarantee

100% live arrival guaranteed. However, we are not responsible for carrier delays, but we will do all we can to avoid them. If a delay happens that results in the death of an animal, we will do all we can to help make it right.

Will be replaced with the same item or credit towards replacement or full refund.

Must contact us within two hours of delivery, if shipped to a hub, the package must be picked up the same day and contact must be made within 2 hours. Failure to report within 2 hours will void the live arrival guarantee.

Must show proof of deceased animal.